Computer Repair Service
The most basic approach is to install professional and reliable security software and be sure to update it regularly and perform monthly scans with the software on the entire hard drive. But honestly, our business assists over a thousand customers each year from Amador County that routinely do this basic step, and still get infected. So what is the solution?
Knowledge is power! Learning what to avoid on the web is your best protection in today’s hacker world. Even the most robust protection software cannot stop certain types of infections if you are unknowingly putting yourself in harm’s way. Your best defense is to attend our Internet Safety training seminar and learn how to detect a risky site or link BEFORE you click on it. Our seminars are in-depth and offer solutions that will greatly reduce your risk of infections.
We can always remove a virus, repair a Windows OS or backup your information and reinstall the software to make the computer like new. NO problem. The computer hardware is not damaged by a virus or spyware infection. There is no need to replace the computer (hardware). After all, the software on a new computer can become infected also. The best advice is to have the virus removed by our trained professional technician.
Several situations can result in lost pictures: virus infections, hard drive failure, and accidental deletion. We can confidently state that in most situations we are able to recover precious pictures, music and data files using our tools-of-the-trade. However, NO company can guarantee that your lost pictures can be recovered. To ensure you never lose your pictures, be sure to save them to an external source such as CD, DVD, external hard drive, memory key, or cloud storage.
If your hard drive had been mechanically damaged due to a drop, water, or heat and thereby no longer readable, and thereby requires a forensic lab to attempt data recovery, we can coordinate this third-party service and assist in negotiation a fair price.
YES! All parts and labor carry a guarantee.
Parts: All parts are guaranteed to be free from manufacturer defect and to be of current technology. We do not stock parts on our shelves. This is intentional to assure you that all parts installed are ordered specifically for your computer. Today’s parts for today’s needs!
• New computers build by us – One year parts and labor – any part found to be defective will be replaced with a brand new part.
• Individual part replacement for a system built by another company – Parts manufacturer’s warranty will apply. We will handle the return of the defective part to the manufacturer and install the replacement part for you as soon as it arrives.
All labor has a 10 day warranty and is guaranteed to be have been performed correctly and to the customer’s satisfaction, or we will service it again for FREE within the 10 days.
You will receive a phone call from our courteous staff within minutes of completion of your service order. So be sure to provide us with a number where you can be reached during the day. It is our goal to return your system to you as fast as humanly possible, while still ensuring a thorough servicing.
Turn-around time varies depending upon the service to be performed, but most services are completed within 1-3 days.
Most repair parts can be ordered and received at our shop within 1 day. If repair parts need to be ordered from the original equipment manufacturer, an additional 1-2 days may be needed for shipping of your proprietary part.
Appointments can be scheduled for on-site repair to be performed at your home or office.